Letter of Agreement for Social Media Management Services
The Client and Service Provider agree as follows:
The Agreement made according to the date signed noted in our agreement
system
Between the Client as noted on the cover of this proposal
And the Service Provider
ME3 Social Media, Inc.
For the Project referred to as Social Media Marketing and Management
Services.
1. THE PROJECT SELECTED
1.1. The Project that is the subject of this agreement shall consist of one
selected Plan and/or Additional Add Ons which have been preselected or can
be added individually at a later time by the Client:
Facebook and Instagram
Plan 1
1 post on Facebook every other day
1 post on Instagram every other day
1 story post every other day
Events Management on page
Plan 2
1 post on Facebook every other day
1 post on Instagram every other day
1 story post every other day
Events Management on page
Offers Management on page
1 monthly impression, engagement, and follower report
Establish, update and maintain the page’s functions
Establish, update, and maintain page information
Customer interaction
Plan 3
1 post on Facebook every day
1 post on Instagram every day
1 story post every day
Events Management on page
Plan 4
1 post on Facebook every day
1 post on Instagram every day
1 story post every other day
Events Management on page
Offers Management on page
1 monthly impression, engagement, and follower report
Establish, update, and maintain the page’s functions
Establish, update, and maintain page information
Customer interaction
Content
Images will be provided by the Client via text, and/or Telegram or email
communication. If the images are not provided by the Client, the Client may
choose between stock images, custom images, or adding onsite photography
as an optional service for $35 per hour including drive time to and from ME3's
office in Sanford, Fl and/or $35 per hour if needed for custom graphics. The
Provider may also recommend preferred professional photographers to the
Client. Copies (captions) are created by the Provider with the client’s
guidance.
2. COMPENSATION
2.1. Monthly Management Fee
The Client agrees to pay the Service Provider for these services:
For the Social Media Management Service Plan chosen from above, the
monthly management fee is $579 for Plan 1, $859 for Plan 2, $1259 for Plan 3,
and $1839 for Plan 4 based on a six (6) month minimum service agreement
effective immediately. After six (6) months the contract may continue as a
month-to-month agreement with a 30-day notice required should either party
choose to discontinue services.
2.2. Additional Services aka Optional Add Ons
The Service Provider’s rates for additional requested services are:
Consulting
If the Client chooses to have additional social media support and training
beyond the Provider’s content management system and onboarding process,
it would be considered additional social media coaching. Additional social
media support and training will be billed at $65 per hour upon the request of
the Client.
Social Audit
A complete audit of Facebook and/or Instagram. $1200 per audit.
Paid Social Ads
If the client chooses to run Social Media sponsored posts, or ad campaigns, a
campaign management fee will be billed at 20% of advertising campaign
expense. A minimum recommended and required monthly budget for this
additional service is $100. All advertising fees will be approved by and paid for
by the Client. Ad reports are included in this service. If the client runs any ads
collecting customer information, for example, through lead forms, we
recommend using a CRM program to organize and store the customers
information. If the client chooses not to use a CRM, then the client is
responsible for the storing and organizing of each new lead.
Customer Relationship Management (CRM)
Create and connect a customer relationship management system with Zoho
or similar CRM. The Provider will help create and integrate the CRM program
on behalf of the Client for a one time fee of $300. Any additional support for
the CRM after creation and integration will need to be addressed to the
support system directly through the CRM company. The CRM program is free
during trial and then most require a monthly or one time fee to continue
services.
Onsite Photography
We offer photography services to help you gather your content if you don't
have any. This includes LIVE video, event photography, and onsite
photography at $35 per hour (includes drive time and editing).
Onsite Videography
We offer videography services to help you gather your video content if you
don't have any. Price varies per project. (includes drive time and editing).
Graphic Design
Our graphics team drips in creativity. We create motion graphics, grid layouts,
promotional material, banners, logos, and more! Price varies per project.
Influencer Outreach
We get to know your audience and determine what influencers have the
greatest impact on them. Fees are determined between you and the
influencer. We charge a 20% fee for the connection.
2.3. Initial Payment
Upon signing this six (6) month agreement, the initial fee is the first month's
fee for the chosen plan in addition to any adds selected.
2.4. Monthly Payment Schedule
The Client will be billed the first months fee plus any add ons at the time of
signing this agreement. The Client will receive further instructions on how to
opt-in to make monthly recurring payments for the amount of the selected
plan chosen. Subsequent Social Media services will be billed monthly and in
advance and add on services will be billed as a one-time payment per the
Client's request.
If you have opted to self-pay for our services, please note that if we do not
have payment by the start of the billing period, we will not manage your Social
Media accounts until we receive full payment. Additionally, late payments may
delay our content writer’s ability to write if your payment is not received on
time.
ME3 Social Media reserves the right to decline The Client’s credit, to change
or revoke the Client’s credit limit and/or terms on the basis of changes in the
Client’s financial condition and/or payment record. If your credit card is
declined for any reason while we perform services we reserve the right to
require that you pay in full for services before the new month’s writing starts.
All sales and services are subject to the ME3 Social Media’s sales terms and
payment schedule.
2.5. Revisions and Additional Services
Unless otherwise agreed upon, the Service Provider’s fees are based on
completion of services during normal working hours. Any revisions or
additions to the services described in the project summary.
Additional Services will include changes in the extent of work and changes in
the complexity of any components of the project.
The Service Provider will advise the Client on Additional Services that exceed
the scope of this agreement, provide an estimate for the cost of these
services, and request the Client’s approval for these services. Upon receipt of
written approval, the Service Provider will proceed with these additional
services.
2.6. Work Hours
Normal working hours for this Project are:
Monday through Friday 9:00 a.m. to 5:00 p.m., Eastern Time excluding
holidays.
2.7. Records
The Service Provider will maintain a record of service hours and reimbursable
expenses and make such records available to the Client for inspection on
request. These records will be retained for at least 3 months after final
payment has been received from the client.
2.8. Late Payment
The Client agrees to pay a late fee for any overdue services. The late fee shall
be $5.00 plus 18.56% annual interest rate calculated monthly. Payments will
be deemed late if they are not received by the 24th of the month at the close
of the business day for automatic credit card billing customers.
Additionally, The Client agrees to make full payment for all amounts due
according to ME3 Social Media's invoices. Should the Client default in any
such payment, ME3 Social Media shall have the right to declare all invoice
amounts due and payable and to immediately stop services until full payment
is received. We reserve the right to determine if we will continue to provide
services after that point.
In the event that ME3 Social Media or the Service Provider commence any
action or actions, or otherwise seek to enforce this agreement against the
Client, the Client's agrees to pay bank charges, collection fees, attorney fees,
court costs, and other expenses incurred by ME3 Social Media in an effort to
secure any late or past due account balances.
3. CLIENT’S OBLIGATIONS
3.1. The Client will provide accurate and complete information and materials
to the Service Provider and will be responsible for the accuracy and
completeness of all information and materials provided. The Client certifies
that all materials supplied to the Service Provider are owned by the Client or
that the Client has all necessary rights to such materials, to permit the Service
Provider to use them for the Project.
The Client shall indemnify, defend, and hold the Service Provider harmless
from and against any claim, suit, damages and expenses, including attorney’s
fees arising from or out of any claim by any party that its rights have been, or
are being violated or infringed upon, with respect to any materials provided by
the Client.
3.2. Approval of Content
The Client agrees to communicate with the Service Provider through the
Provider’s social media system, email, telegram and/or phone about the Social Media content as they are published and to give guidance on the selection of future topics.
4. RIGHTS, LICENSE, AND OWNERSHIP
4.1. Upon full payment of fees and expenses, the Client will have the following
rights to our created content:
The client has full rights for use on the Internet only, but only once full
payment has been received. We may use the same or similar topics for other
clients at some time in the future; however, we agree not to reuse content that
we create for you verbatim for other projects. We reserve the right to use the
created content of any for promotional and marketing purposes.
The Service Provider reserves the right to list as the Client by business or
website name on the Social Media Services page of their website.
4.2. Third Party Contracts
The Service Provider may contract with others to provide creative content or
support services such as writing. The Service Provider will obtain for the Client
the same reproduction rights with respect to materials resulting from services
the Service Provider is providing under this Agreement.
We will be using third-party contractors for our Social Media services. Due to
scheduling or personal needs, our copywriter may change without advanced
notice over the course of your project.
4.3. Sales Tax
The Client agrees to pay any sales, use, or other transfer taxes that may be
applicable to the services provided under this Agreement.
4.4. Applicable Law
This Agreement shall fall under the jurisdiction and shall be governed by the
laws of the principal place of business of the Service Provider: Seminole County, FL The venue of any court proceedings shall be in Seminole County, FL.
4.5. Assignment
Neither the Client nor the Service Provider may assign or transfer their interest
in this Agreement without the written consent of the other.
4.6. Termination
Either party may terminate this Agreement upon giving a 30 day written notice
after the end of the six (6) months contract term which expires on last day of
the sixth (6th) month after signing this agreement. Upon termination of this
Agreement by the Client or by the Service Provider, the Service Provider will
bill against any Initial Payment and the Client shall pay the Service Provider for
all hours expended on the Project, up to the date of termination, at the Service
Provider’s standard rates together with all other expenses incurred in good
faith under this Agreement. If the Service Provider’s services exceed the Initial
Payment, the Client agrees to pay the actual amount within 10 days. Both
parties understand that Indemnities may continue even after the date of
termination; e.g. resulting from services provided by subcontractors. Any
money that is not used to cover Service Provider and subcontractor services
will be returned to the client within 14 days.
4.7. Arbitration
Either party may request that a dispute arising out of this Agreement be
submitted to binding arbitration before a mutually agreed upon arbitrator
pursuant to the rules of the American Arbitration Association. If arbitration is
used, the arbitrator’s award shall be final and judgment may be entered upon
it in any court having jurisdiction.
4.8. Entire Agreement and Severability
This Agreement represents the entire agreement between the Client and the
Service Provider and may be changed or modified only in writing. If any
section is found to be unenforceable by law, the remainder of the Agreement
shall still be enforceable.
4.9. Representations
The Client represents that he has full power and authority to enter into this
Agreement and that it is binding upon the Client and enforceable in
accordance with its terms.
The Service Provider represents that she has full power and authority to enter
into this Agreement and that it is binding upon the Service Provider and
enforceable in accordance with its terms.
Provider assumes no liability or responsibility for injury, loss, or damage to
persons or property, inconvenience, delay, or expense arising from or caused
by weather conditions, acts of God, war, accidents, government restrictions or
regulations, from an act or omission of any individual, internet outage, 3rd
party provider, mechanical or technical problems or any other cause or
condition beyond Providers direct control.
5. TIME SCHEDULE
The Service Provider and Client agree that the work will be started according
to the following schedule:
Social Media Management services will start on the day of signing this
agreement, or next business day if falling outside of normal working hours.
Our status update schedule is determined by our writer’s personal schedule.
Status Updates will be provided in a Monday to Friday work week and spaced
out according to our writer’s personal needs.
6. ME3 SOCIAL MEDIA GUARANTEE
The agency guarantees results or the Client's money back. It's very important
ME3 only works with companies and brands they firmly believe they will
produce great results for. If at anytime the Client's accounts' performance has
declined after our services go live, we will refund the entire month questioned
or ME3 will let the Client our of their six (6) month contract, no questions
asked.
7. DEFINED TERMS
Basic Services As described in Section 2.1.
Client As defined on page 1.
Service Provider As defined on page 1.
Project As described in Section 1.
Revisions and Additional Services 3.5.
ME3 Digital
350 Crown Oak Centre Dr, Longwood, FL 32750
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